Valleesh Athreya. Founder and Co-CEO at Capri Healthcare

The integration of Artificial Intelligence (AI) has become a pivotal element for enhancing patient care efficiency and quality. Capri Healthcare’s TriVice, a pioneering AI-assisted Referral Management and Intelligent Triage App, epitomises this technological progression. TriVice serves as a beacon of innovation, meticulously designed to refine the creation of high-quality referrals by incorporating clinical data and images, thus improving upon the traditional Medical Referral System.

The Genesis of TriVice

TriVice stands at the vanguard of AI-led Intelligent Referral Management, optimising the referral process by analysing referrals from a wide array of primary care practitioners against national guidelines. This optimises the time of specialist clinicians towards direct patient care, thereby enhancing the overall quality of healthcare services through our AI-driven clinical management.

The significance of TriVice is reinforced by a strategic collaboration with a leading eye emergency hospital in the Midlands. This partnership, marked by the signing of a two-year contract, aims to streamline the triaging process for patients in critical need of care, showcasing Capri’s commitment to spearheading advancements in specialised medical fields with our clinical AI triage system.

A Milestone Collaboration: The Birmingham & Midland Eye Centre (BMEC) Partnership

Located in the heart of Birmingham, the Birmingham & Midland Eye Centre (BMEC) stands as a beacon of excellence in eye care services. Renowned for its commitment to innovation, patient-centered care, and cutting-edge treatments.

Capri Healthcare’s engagement with the BMEC, which covers a patient cohort of over 100,000, underscores the scalability and adaptability of TriVice. This partnership leverages our telehealth triage app to ensure timely, accessible, and efficient healthcare delivery. It’s a testament to our vision of enhancing healthcare accessibility through innovative AI-based healthcare solutions.

TriVice: A Symphony of Innovation and Integration

TriVice’s seamless integration with NHS systems, acute systems, and GP IT systems exemplifies Capri’s holistic approach to healthcare innovation. This integration facilitates a streamlined process for primary care practitioners to obtain advice and guidance, ensuring secure and quick referral processes through our referral management system. Its functionality extends to allowing clinicians to capture and share photos securely through our health advice application, with the photos automatically saved into the patient’s record. This feature not only enhances the referral process but also minimises the need for manual triage by specialists, directing referrals to community treatments and reducing unnecessary hospital visits with our patient triage software.

Case Study: Transforming Plastic Surgery Services with the Birmingham Women’s and Children’s NHS Foundation Trust

Our work with the Birmingham Women’s and Children’s NHS Foundation Trust Department of Plastic Surgery and Hand and Upper Limb Surgery illustrates TriVice’s transformative impact. Dr. Andrea Jester’s experience with TriVice highlights the system’s ability to alleviate the triage bottleneck, significantly reducing avoidable referrals and freeing up specialist clinicians to focus on patient care, using our triage automation tool. This use case serves as a model for the potential modernisation of triage across all NHS specialist departments, demonstrating the tangible benefits of our automated triage systems.

TriVice’s development and implementation journey, from concept to clinical use, emphasises the potential of AI in revolutionising healthcare processes. By enabling effective triage, TriVice has demonstrated its capacity to reduce patient travel, prioritise emergency department resources, and facilitate a more focused approach to patient care. Dr. Jester’s insights into the creation of peer-reviewed care pathways and the integration of TriVice with the trust’s Electronic Patient Record (EPR) system further illustrate the platform’s adaptability and its alignment with clinical needs through the clinical decision support it can provide.

The collaboration between Capri Healthcare and its partners, characterised by responsiveness and flexibility, has been crucial in addressing real-time challenges and ensuring that TriVice remains a dynamic and user-friendly system. The ability to quickly adapt to changing circumstances, as demonstrated in the case of surgery notifications, underlines the system’s agility and the strong partnership foundation supporting its development with our telemedicine referral system.

Wider Adoption and Scaling TriVice

Looking ahead, TriVice’s anticipated expansion to other specialist teams and its role as a model for automating triage across the NHS highlight the platform’s scalability and its potential to serve as a blueprint for future healthcare innovations. The integration of expert knowledge into the system ensures that TriVice not only automates processes but does so with a level of reliability and precision that only expert-driven AI can provide.

To conclude, TriVice represents a significant leap forward in the use of AI-driven solutions to enhance healthcare delivery. Our vision, as embodied in TriVice, showcases the potential of technology to transform patient care, making healthcare more accessible, efficient, and patient-centric. As we move forward, the continued development and adoption of AI-assisted platforms like TriVice will undoubtedly play a pivotal role in shaping the future of healthcare.

To continue the Rewired experience, we are hosting a roundtable followed by dinner on Tuesday 12th March at Noel’s bar (7pm), in the heart of Birmingham next to the city’s famous canals: https://noelsbar.co.uk/

If you are a CDIO/CIO/Clinical lead and want to join some of your colleagues to discuss the challenges and opportunities faced by the NHS trusts, please get in touch to reserve your spot: info@caprihealthcare.co.uk