Patient Panel: How to improve the digital experience of patients and service users

This patient-led panel explores what truly makes a positive digital experience in healthcare. Through personal insights and real-world examples, panellists will reflect on what works, what doesn’t, and why. The discussion will examine key barriers including access, literacy, language and trust, while also considering the balance between empowerment and burden. Chaired by Rachel Power, the session will combine short opening reflections with an interactive discussion and audience Q&A, creating space for honest, inclusive perspectives on how digital services can better meet patient needs.