Building resilient, citizen-centred health services

This session explores how to build resilient, citizen-centred health services by combining digital innovation, user-centred design, and strong infrastructure foundations. Speakers will share real-world insights on transforming community nursing through digital wound care, applying user-centred design in programmes such as vaccination, and strengthening network resilience to support digital transformation. The session will also address cybersecurity best practices, with a focus on identity and access management in the NHS. Attendees will gain practical strategies to deliver scalable, secure, and adaptable services that improve patient outcomes and withstand growing system pressures.