Ensuring patient buy-in to the AI revolution

NYU Langone Health share how they have developed the Patient-Friendly (PF) Rubric, the first framework of its kind designed to be globally scalable and internationally generalizable. It defines five essentials dimensional, readability, understandability, patient-centeredness, accuracy, and completeness. Imperial College Healthcare NHS Trust share how they are digitalising the Patient Service Centre, integrating AI and CRM technology to unify the patient experience across 4 hospitals.