Keynote session: Patient engagement in action

Digital transformation in healthcare will only succeed if it meaningfully involves patients. This session explores what patient engagement looks like in practice, from designing services with patients to ensuring digital tools genuinely improve access, safety and experience. Through perspectives from the NHS, patient advocacy and digital innovation, speakers will share real-world examples including patient-controlled records, digital appointment management and tackling digital exclusion. Together, they will discuss how health systems can move beyond consultation to true partnership with patients in shaping digital health services.