Hear how NHS organisations are working to achieve tangible efficiency and productivity gains, whilst measurably improving patient and staff experience. NHS colleagues will share how they have released appointments, saved staff time, and improved patient experience, through targeted short interventions, using technology. Panelists will describe how they have used process mining and AI to identify and action opportunities in scheduling, appointment management and patient communication. Learn about the benefits potential to inform your business cases to improve productivity. patient throughput and staff and patient experience.
Chair: Polly Bishop
healthcare partner, IBM consulting
Polly is a leader in digitally enabled strategy and transformation, with over 25 years experience in consulting and healthcare. At NHSX, she led national digital citizen services including the NHS App and NHS website. She now works as an independent consultant and interim CDIO with ICSs and other healthcare organisations.
AI technical leader, IBM Consulting
Tom is a data & AI architect responsible for designing and developing analytics solutions for his entire IBM career, having led some of the largest analytics programmes IBM has delivered over recent years. Tom is now the Technical Leader for IBM Consulting’s Generative AI centre of competence and leads a team to enable and deliver Generative AI solutions across IBM’s clients around the country.
Dr Penny Kechagioglou
CCIO and deputy CMO, University Hospitals Coventry and Warwickshire NHS Trust
Dr Kechagioglou is the Chief Clinical Information Officer, deputy Chief Medical Officer and Consultant Clinical Oncologist at the University Hospitals Coventry and Warwickshire. She is Vice-Chair of the Digital Health Networks CCIO Advisory Panel, with research and professional interest in healthcare innovation, digital health and leadership.
orthopaedic surgeon, Oxford University Hospitals NHS FT; and clinical lead for digital projects, GIRFT
Jacob Koris is an Orthopaedic Surgeon with over a decade of clinical experience. Having spent a year as the National Medical Directors Clinical Fellow working for NHSEI in Transformation, he’s focused on the utilisation of digital solutions to improve healthcare. Now leading several projects as a Clinical Lead for Digital Projects at GIRFT, he is focused on the safe and effective deployment of new technologies in the NHS.
Jacob Koris, Penny Kechagioglou, Tom Newman