The organisation has been on an improvement journey for almost 10 years now with a sound improvement infrastructure. However, trying to apply this sort of thinking to business-as-usual data reporting has proven challenging.

Through our Analytics project, we have been able to develop sophisticated quality management systems on Microsoft Power BI with an Improvement focus at the heart. We have been able to custom build statistical process control (SPC) charting software to add an extra layer of predictive and improvement analytics to our data.